110 Fifth Street   
West Elizabeth, PA 15088
Phone:  800-886-2533
Fax: 412-384-1968

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 Support FAQ's

 

Sales FAQ | Fulfillment FAQ | Support FAQ | Installation FAQ | Returns FAQ | Freight and Handling FAQ  

  
Q. What happens after I place an order?
A.
1. We review the order and contact you if you have indicated as such.
    2. We review all of the appropriate payment and shipping information to
        make sure we have that settled.
    3. We initiate the electronic ordering of the material.
    4. You equipment is pulled from stock, and any accessories added.
    5. We crate up your equipment and load it on a waiting carrier.
    6. We send you the shipping acknowledgement and tracing information.
    7. We invoice you when the transaction is complete.


Q. Will I get an order acknowledgement?
A. 
Yes. We will contact you via email with the final total and the expected arrival date and tracing information. 


Q.  Where does my invoice come from?
A.  From our accounting office at:

     McKee Stewart Equipment
     110 Fifth Street   
     West Elizabeth, PA 15088


Q.  Who supports me after the sale?
A.   Our Customer Service department whom you can contact at information@mckeestewart.com


Q. Who do I contact if my conveyor needs service?
A.   Our Customer Service department whom you can contact at information@mckeestewart.com